[Webkit-unassigned] [Bug 206013] New: EWS could be more helpful when a queue is far behind

[bugzilla-daemon at webkit.org]

https://bugs.webkit.org/show_bug.cgi?id=206013

            Bug ID: 206013
           Summary: EWS could be more helpful when a queue is far behind
           Product: WebKit
           Version: Other
          Hardware: Unspecified
                OS: Unspecified
            Status: NEW
          Severity: Normal
          Priority: P2
         Component: Tools / Tests
          Assignee: webkit-unassigned at lists.webkit.org
          Reporter: ap at webkit.org
                CC: aakash_jain at apple.com, darin at apple.com

Sometimes we have EWS queues remain waiting for a long time. It helps that we show the position in queue. It's still difficult for a contributor to figure out what to do.

Some ideas:
- show contact info or a button to report an issue;
- link to a bug tracking the issue;
- show how many patches were processed in the last 8 hours (exact time period subject to tweaking), so that it's known whether the issue is already fixed;
- calculate and show an ETA;
- agree on a policy and show it in the bubble (e.g. "we consider it acceptable to ignore an EWS queue if it's not done in 48 hours, see <...> for details").

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