[Webkit-unassigned] [Bug 14958] QuickTime Plug-in 7.2 will not load on many pages I go to.

bugzilla-daemon at webkit.org bugzilla-daemon at webkit.org
Wed Aug 15 11:51:14 PDT 2007


------- Comment #26 from ddkilzer at webkit.org  2007-08-15 11:51 PDT -------
(In reply to comment #24)
> Reboot.... as in trash Safari and download the app. again?
> Gonna try the account thing right now.

I didn't mean for you to delete Safari!  But I guess it's easy enough to
reinstall the public beta.

(In reply to comment #25)
> Ok, video does work on a virgin test account, it is kinda sketchy but it would
> play, so how do I proceed from here?

"Sketchy" meaning it stuttered when playing?  That's could be any number of
issues from your CPU load to internet bandwidth to how busy the web site on the
other end is.  We have movies playing, which is the first step.  :)

As far as how to proceed, if I had to guess, there is probably some setting
(accessible through the "defaults" command in a Terminal) or some software that
gets loaded at login time (under ~/Library somewhere).  I'll give you some
suggestions, but the fix will likely be technical in nature, and it's really
beyond the scope of using Bugzilla.

1. It may be useful to make an appointment with the Genius Bar at a local Apple
Store (if that's convenient) to take a look.

2. You could try using Spring Cleaning to see if that magically fixes the
issue.  Unfortuantely, it's $50 and there is no guarantee that it will fix the
issue, so make sure you're prepared to "throw away" $50 if it doesn't work.  (I
don't own it, and I've never tried it, so take this with a grain of salt.)


3. Copy files from your old account to your new account and just start using
the new account as your primary one.  This could be a bit tricky (you must be
careful what you copy over from ~/Library).  This article covers the basics:


4. [HIGHLY TECHNICAL] Open a Terminal, run "defaults read | less", and review
suspicious settings (anything to do with Rosetta, Safari, or QuickTime).  You
could then (after making a backup copy of the settings) start removing
suspicious settings to see if they eventually fix the issue.

You could also compare "defaults" settings from the old account with the new
account to see what's different (especially with Rosetta, Safari and
QuickTime), to get a better idea of what settings you may want to try removing

Note that I've actually had to do this before after using an app that was
supposed to let you manipulate all kinds of secret Safari settings.  It set
something that caused Safari to behave badly (I don't recall what it did), but
I ended up getting back to a point where it worked again.  Again, this is a
highly technical operation, and you could make things worse if you're not sure
what you're doing.  :)

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