[webkit-dev] bugs.webkit.org and trac.webkit org down?

Peter Beverloo peter at chromium.org
Thu Aug 9 05:51:34 PDT 2012

On Thu, Aug 9, 2012 at 12:49 PM, Mark Rowe <mrowe at apple.com> wrote:

> On 2012-08-09, at 04:22, Peter Beverloo <peter at chromium.org> wrote:
> On Thu, Aug 9, 2012 at 11:41 AM, Mark Rowe <mrowe at apple.com> wrote:
>> On 2012-08-09, at 03:14, Peter Beverloo <peter at chromium.org> wrote:
>> On Thu, Aug 9, 2012 at 11:09 AM, Mark Rowe <mrowe at apple.com> wrote:
>>> On 2012-08-09, at 02:41, Osztrogonac Csaba <oszi at inf.u-szeged.hu> wrote:
>>> > Hi,
>>> >
>>> > bugs.webkit.org and trac.webkit.org is unavailable again. :(
>>> > Could you check it, please?
>>> This is caused by a problem on a host that I don't have sufficient
>>> privileges on to be able to address the issue myself. I've pinged people
>>> that should be able to resolve the issue, but given that it's currently 3am
>>> in California it may be a few hours before they're awake and fixing it.
>> Thank you. Is there any way an on-call or monitoring system could be set
>> up? While it fortunately occurs much less frequently nowadays than it did
>> earlier in the year, it --please excuse my directness-- is unacceptable for
>> a project the size of WebKit to have critical infrastructure unavailable
>> like this for several hours. Even though it's 3am in California, there are
>> many contributors in Asia and Europe who are severely impacted by this.
>> We have people online virtually 24x7 that are capable of investigating
>> and addressing issues with the webkit.org infrastructure. I'm one such
>> person. This particular case is an unfortunate combination of events: a
>> configuration error on a subset of the new hardware that webkit.org was
>> recently migrated to has unintentionally limited the number of people that
>> can access the host that is currently experiencing problems, and the person
>> that such issues are escalated to is currently on vacation. It's an
>> unfortunate combination, but also one that is unlikely to repeat.
>> One thing we should look in to is improving the process for reporting
>> issues with webkit.org infrastructure. webkit-dev isn't an ideal way to
>> report issues that our monitoring system hasn't noticed as there's no
>> separation between the regular discussion and more urgent issues, so the
>> emails can be overlooked.
> I see. Thank you for the insight, and I hope the access issues get sorted
> out. I presume this is something Bill or Lucas will be able to pick up?
> Hopefully the remaining downtime won't be more than three or four hours,
> then.
> Bill is the one that's on vacation, and Lucas is in the same boat that I
> am as far as access to the host in question.  I managed to track down
> someone else with sufficient access though, and they've fixed the issue
> that was impacting bugs.webkit.org and trac.webkit.org.

Awesome, cheers!


- Mark
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