[webkit-dev] bugs.webkit.org and trac.webkit org down?

Peter Beverloo peter at chromium.org
Thu Aug 9 04:22:40 PDT 2012

On Thu, Aug 9, 2012 at 11:41 AM, Mark Rowe <mrowe at apple.com> wrote:

> On 2012-08-09, at 03:14, Peter Beverloo <peter at chromium.org> wrote:
> On Thu, Aug 9, 2012 at 11:09 AM, Mark Rowe <mrowe at apple.com> wrote:
>> On 2012-08-09, at 02:41, Osztrogonac Csaba <oszi at inf.u-szeged.hu> wrote:
>> > Hi,
>> >
>> > bugs.webkit.org and trac.webkit.org is unavailable again. :(
>> > Could you check it, please?
>> This is caused by a problem on a host that I don't have sufficient
>> privileges on to be able to address the issue myself. I've pinged people
>> that should be able to resolve the issue, but given that it's currently 3am
>> in California it may be a few hours before they're awake and fixing it.
> Thank you. Is there any way an on-call or monitoring system could be set
> up? While it fortunately occurs much less frequently nowadays than it did
> earlier in the year, it --please excuse my directness-- is unacceptable for
> a project the size of WebKit to have critical infrastructure unavailable
> like this for several hours. Even though it's 3am in California, there are
> many contributors in Asia and Europe who are severely impacted by this.
> We have people online virtually 24x7 that are capable of investigating and
> addressing issues with the webkit.org infrastructure. I'm one such
> person. This particular case is an unfortunate combination of events: a
> configuration error on a subset of the new hardware that webkit.org was
> recently migrated to has unintentionally limited the number of people that
> can access the host that is currently experiencing problems, and the person
> that such issues are escalated to is currently on vacation. It's an
> unfortunate combination, but also one that is unlikely to repeat.
> One thing we should look in to is improving the process for reporting
> issues with webkit.org infrastructure. webkit-dev isn't an ideal way to
> report issues that our monitoring system hasn't noticed as there's no
> separation between the regular discussion and more urgent issues, so the
> emails can be overlooked.

I see. Thank you for the insight, and I hope the access issues get sorted
out. I presume this is something Bill or Lucas will be able to pick up?
Hopefully the remaining downtime won't be more than three or four hours,


- Mark
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